At HI-TEC CLOTH, we are committed to providing high-quality products to our customers. Our warranty policy ensures that you receive the best value for your purchase.
1. Warranty Coverage
- Our warranty covers manufacturing defects in fabric and stitching.
- The warranty period is 7 days, 14 days] from the date of purchase.
- This policy applies to ready-to-wear and stitched garments only.
2. What is Not Covered?
The warranty does not cover:
- Damage caused by misuse, improper washing, or alterations made after purchase.
- Normal wear and tear, fading, or shrinkage of fabric.
- Issues arising from incorrect measurements provided by the customer.
3. How to Claim a Warranty?
To claim a warranty:
- Contact our customer support within the warranty period.
- Provide your order number and proof of purchase.
- Share clear pictures of the defect for verification.
- Our team will assess the issue and offer a replacement or repair if applicable.
4. Resolution Process
- If the defect is confirmed, we will offer a replacement or repair at no extra cost.
- In some cases, a partial refund or store credit may be issued.
- The decision will be made based on product condition and issue severity.
5. Important Notes
- Warranty claims are processed within 5-10 business days].
- Shipping charges for warranty claims may apply.
For any questions, feel free to contact us at hitecclothpvt@gmail.com.